First, Help People Who Cooperate

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Case Managers both in residential and homeless situations give preference to the troublemakers. They receive all the attention. 90% of case management resources are expended on 10% of the client population. The 10% are the people who crave attention, they are always passed out on the street or attending court, and they are always issuing threats and abusing other people. When the Case Manager arrives in the morning, they are there. When it comes to using the Community Room, they are there, monopolizing the use all the food, all the resources. If you're loud enough, you'll get what you want. Maybe, it's "the American Way". Case Managers pander to them, giving all their time and the program's resources to these people. This is wrong. This is upside down. Case Managers should give PREFERENCE to their clients who are cooperating and who want to cooperate. They should encourage and reinforce the desire of the majority of clients that want to become independent and run their own lives. The Case Managers should support these people. In that way, people would progress through the system faster. The social programs would cost less. And more people would be helped, and faster. Give Preference to clients who want to do the right thing. Stop ignoring them.